FAQ

We accept most major credit cards,
Including Visa, Mastercard, Discover, American Express, ApplePay, GooglePay.

Free Shipping:
Orders of $50.00 or more (subtotal) qualify for free shipping to the contiguous 48 states and the District of Columbia.

For Alaska and Hawaii, a shipping fee of $6.95 applies, as free shipping is not available for these locations.

Standard Shipping:

A flat rate of $6.95 will be applied to orders under $50.00.

Delivery typically takes 2-8 business days from the order date.

Orders placed after 3:00 p.m. Eastern Time will be processed the next business day.

We select the best available carrier based on shipping costs and availability.

In case an item is out of stock, customers will be refunded for that item.

Shipping is unavailable to PO Boxes, APO, FPO, DPO, or Private Mail Boxes (PMB).

We do not offer international shipping or ship to U.S. territories (Puerto Rico, Guam, etc.).

Check order
After logging in as a member, you can use tracking information on the order history page.

Change shipping address
Once you place an order, shipping information cannot be changed. We are unable to change the shipping address after the order confirmation has been sent. Please note that while we work with the shipping company to try to resolve address issues when possible, if you make an error in shipping your order, we will be responsible for any delays, fees, or other shipping issues. If such an error results in an order being rejected, lost or damaged, we are unable to provide any form of refund or replacement. If an error results in an order being returned to us, you may be responsible for any such shipping and administration fees.

Change order

Once you place an order, shipping information cannot be changed. We are unable to change the shipping address after the order confirmation has been sent. For inquiries, please email bd@catalo.com.hk